Sunday, December 11, 2011

Why Do They Do That?

by Leann

The inside painting is done and after two weeks, the mess of having furniture moved all over the place and having to sleep in three different spots during the last week is making me a little nuts. But since we planned to have carpet installed now that the painting is done, why move furniture until afterward, right?

So after searching online for reviews of those carpet places that tell you "buy it today, we'll install it tomorrow" I read comments from a lot of very dissatisfied customers. In fact, there was hardly any carpet company that really made happy customers. But one home improvement store seemed to have fewer complaints than others. I went to the one nearby, found very nice carpet and they even advertised "special-order carpet in 7-10 days." I had plenty of time to get it installed before Christmas--when my family arrives. Plenty of time. Sure.

But no. After I paid in full, I get a call from a totally separate department at this very famous chain store home improvement center telling me my carpet would arrive AT THE WAREHOUSE on December 21. NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I complained that the sales people assured me this carpet would be installed before Christmas, that I had "plenty of time." I then received a lecture from this person on the phone saying that if I wanted carpet installed before Christmas, I should have ordered it by Thanksgiving. Um, tell that to the painters, lady. After much haggling, my carpet installation is "penciled in" for December 22 and 23. NO GUARANTEES.

Meanwhile, because we believed the sales people at unnamed chain home improvement store (big mistake), we had the painters cut away carpet so they could paint the baseboards. I now have exposed carpet nails all over my house. Two toddlers will be here for Christmas and if that carpet isn't installed, what do I do? Plus, there can be no decorating until the last minute. The good news is, my family is coming no matter what. We will have a wonderful time. But why do they (the salespeople) do that? Lie? I guess I know the answer, but it is disappointing. If anyone has any ideas what to do about these exposed carpet nails if we must take care of them at the last minute, I'd love any and all suggestions. Oh -- and when you have carpet re-installation, do they replace those wood slats that hold the carpet nails? My husband swears they don't. I'd sure like to know for certain, because I might have to take a hammer to them!


Aimee said...

If they are damaged or missing they would have to replace them but they are supposed to pull up and replace all the tack strips even on a replacement install.


Anonymous said...

Yank those carpet nails out. They're going to put new ones in anyway. Or think of it this way -- they'd HAVE to put new ones in if they weren't there to begin with.

However, those suckers are hard to pull up. Last year I took out the carpet in my mother's walk-in closet and I had to use a crowbar to get those carpet nails up. I had to do it over the space of a couple of days. You, my dear, are not up to the task. You might want to go on Craigslist and see if you can hire a handyman for a couple of hours. If nothing else, it would be well worth it for the peace of mind.

Leann Sweeney said...

Aimee, you sound like you know! Good. Lorraine, I might have to do that but the handyman who lives here sure wouldn't be happy if I hired someone. Dilemma, dilemma.

Deshay said...

Complicated answer actually. In defense of the salesperson at the big chain store, carpet mills change their production schedules all the time. That could have happened to the carpet you selected and now it is shipping later than originally thought. The retail store has no control until they have it in their warehouse. On the other hand, that is the danger of shopping at a big chain with nearly 24/7 hours. Just what kind of help are you really getting there? Just a clerk really who will say what you want to hear to get you to buy. Next time look for a small, local shop. You should get much better service and prices are really not that much different.

Leann Sweeney said...

Thanks Deshay. Lesson learned. We are not having ANY carpet in our South Carolina home, and my husband and friends will be installing the wood or bamboo floors we choose there. My husband did an amazing job on the wood floor in our dining room.

Kate Collins said...

Don't get me started! I did a big rant about my disastrous bathroom remodel a year ago, and I'm 100% certain that I will use a local business next time. Sorry you're having problems, Leann. You don't need this.

Aurian said...

I've never seen those things here in Holland, can't believe they use something like that. Don't they use some kind of sticky tape (to sides sticky) to make the carpet stick to the floor?