Sunday, April 11, 2010

The Phone Has Landed

by Leann

If you remember, I blogged about needing a new phone a while back and I finally decided, after much prodding by some of you and by my family, to buy an i-phone. I have had it less than twenty-four hours and I must say, I love this little slice of technology.See, that's my cat Agatha Cristie on the left, which was taken with my new phone.

But buying a phone, which would seem like such an easy process, took more than hour. Part of that was waiting my turn to be offered the opportunity TO BUY SOMETHING. Sheesh. Why is it that every time I've gone to the phone store, I wait longer than if I was squeezed in for an emergency doctor visit? By the time I left, there were at least five people waiting. And that's because I learned something new about AT&T. Do not ever try to drop a line.

My husband now has a Blackberry through work and no longer uses his phone. And since the i-phone costs an extra $30 for "data something or other" I thought, drop his line and my phone bill won't change. Common sense, right? But not so. So not so. While you are in the store with a sales person, you must call ANOTHER sales person to drop a line. Why is this? Because they don't want you to and they will make sure it as difficult as possible to change the contract you once had.

No matter I was not feeling well, no matter the din in the store was approaching Super Bowl level, I had to haggle on the phone with a sales person even though I had one standing right in front of me. I stated my case after being asked why I needed to drop this line? Didn't I have someone who could use it? Did my husband's company pay his phone bill for him? What carrier does his company have? Boy, I'm getting testy by this time. All I want it buy a stupid phone. When I insisted I wanted to drop the line, I was then told, well, you will lose all your rollover minutes.

WHAT? I have used the same carrier for fifteen years, paid my bills on time and was sitting in front of what was about to be a big purchase. And yet, no, if I dropped the line I couldn't keep my minutes. Oh, the curse words that went through my head. But I was a good girl. I stated all of the above knowing it wouldn't make one bit of difference. And it didn't. So I kept the stupid line, changed it over to my old phone for a back-up and bought what I came for.

The good news is, that I have an awesome phone (just got a royalty check for my audio books so I was treating myself) and I got to keep all my pictures on the old phone. See, you can't save your pictures either. You have to go to the special "accessory store" and purchase a special cable to do that. Don't you love it?

How about you? Had fun like this with a purchase lately?

17 comments:

Andrea C. said...

Congrats on the new phone - new you would love it once you had it!
My husband had a very similar experience buying our phones. We waited for ever, told the guy what phones we wanted, they were out of the once my husband wanted so he said he would put mine aside and we could come back in 3 days. We did that..and there was Leo's pretty new phone.....but they were now out of the one I wanted! The clerk had put aside the wrong phone! UGGGG! I was visibly upset(this all happened the week after our dog died so my emotions were a bit on edge) so Leo got all sorts of free stuff for his phone after I stormed out to wait in the mall. I did get my phone two days later and all is well...

Vicki said...

Boy, you are nice. If they were giving me a hard time like that, I would have taken my old phone and left...then they lose out on your new purchase. I don't like being manipulated by companies!

Shel said...

Only every time I go to the Verizon Store. Which is why I avoid them if I can, and use the cellphone kiosk at our Wal-mart (they carry Verizon) instead. I loathe our local Verizon Store. The salespeople are rude and act superior in every way. Drives me crazy. So I go to Wal-mart and my favorite associate, Adam, gets me what I want. I don't bother asking how he does it (I think it's magic), but he just ...does it. I'm not usually a big Wal-mart fan, either, but Adam has changed my mind about at least our local store's cellphone kiosk.

Leann Sweeney said...

Sorry if you noticed there is no picture of the beloved kitty Agatha Christie. I couldn't upload it and THEN I couldn't edit the post. Sheesh I feel dumb! :-)

Leann

Dru said...

When I was shopping for my phone, I had a very good salesperson who had the phone that I wanted. She answered all my questions and even let me try her phone before I made my purchase.

NoraA said...

I would seriously consider writing to AT&T and file a complaint against the store where you bought the phone. They bullied you into doing what they wanted and you don't even know if they were telling you the truth. You should also contact the BBB and your city's Attorney office to file a complaint with them also. These people go way to far.

Mare F said...

As usual you are setting a very good example, although I would have loved to have been inside of your head for a while there. LOL. I'm glad that you like your phone, really, that's all that counts. Oh, and some day I'll tell you about my purchasing paint at WalMart this morning. It's almost as good.

Lover of Books said...

And now you know why I don't have a motorola Droid through Verizon. I won't use their stupid data plan and they won't let get me that phone otherwise. sighs. I am glad you finally got it to work but I know how you feel. I am glad you like it and I hope it works well for you.

Krista

Leann Sweeney said...

It is irritating, isn't it? Customer loyalty means nothing. So I will write my little blog and complain. The i-phone is an AT&T exclusive so I hope you're listening, AT&T. I'm NOT happy with you.

Gayle Carline said...

Glad to know it's not just Verizon, but AT&T. I was recently told I was eligible for a new phone - for FREE. Except that it's not exactly free, it still costs money then you get a rebate which isn't a check anymore, it's a gift card you can either use on your phone bill or spend in "many stores". Hmm, we'll see. I also had to upgrade to a new plan because my old plan was too old to use my new phone.
Not only that, but I know, from experience, that I've lost all the cool ringtones I downloaded because they don't transfer to the new phone. No explanation. They just don't.

Is it just me, or do all the sales people talk so fast you can't understand what they're selling?

Someday. Someday we will all rise up against our evil cell phone oppressors! Ringtones shall be liberated and data shall run in the streets! Band with me, brothers & sisters...

Leann Sweeney said...

I am with you sister Gayle! And yes, I had to pay again for the same ringtone I had on my old phone. I can't wait to see my phone bill with the $18 "upgrade fee" and who knows what else. No, wait ... let me live in ignorance for a few weeks and enjoy the cool phone.

signlady217 said...

I don't have a cell phone and dread having to get one. My husband will be the one to get it, and he'll get what HE thinks I need, instead of what I told him I want, etc., etc., (we've been married for 24 years, so I know how he operates!) I just try to not think about it until I absolutely have to! :)

jbstanley said...

Welcome to AppleWorld, Leann! I know you'll love your iPhone.

I have pre-ordered the iPad. Can't wait to get it.

Love your kitty!

Jan said...

Grats on the new phone. I can't remember a purchase experience like this recently. Pretty Cat!

Rural View said...

This is exactly why I do not have a cell phone and I doubt if I ever will. The only technology I'm interested in is a digital camera -don't have one of them either and want one. At my age (69) young sales people look at me like, "Why bother? This old lady will never understand anyway." It's super annoying.

Leann Sweeney said...

One of the biggest reasons I have a cell phone is for the camera feature. I always have a camera with me! (Not to mention I had to learn to text so I could actually converse with my grown kids on a regular and spontaneous basis!)

Anonymous said...

I enjoyed your post! Funny how we all have our own horror phone stories. Now you can call me sometime! :) Lydia