Sunday, February 7, 2010

Bad Job, Good Job

by Leann

You probably like to do a good job, whether it's your occupation, your hobby or with your relationships. Human beings, like lots of other living things, work. It is part of our nature. If only everyone understood how gratifying it can be to do a good job.

I have chemical sensitivities and over the years, I have become intolerant to many environmental things--even the chemicals that clothing is made from. So in this world where everything has some percentage of Lycra in it, well, I have a problem. But thank goodness for the Internet. I can hunt up organic cotton clothing and in this case, underclothing, and order it. Or so I thought. On January 4th, I ordered an organic cotton bra. When it hadn't arrived by January 25th and it had already been paid for through Paypal, I contacted the company by email. I have very rarely had a problem with Internet companies not delivering, but this time, not so lucky.

When they didn't contact me after three days, I opened a dispute with Paypal about said company and sent another email telling them that this is what I had done. Boy did they get back to me in a hurry! I actually believed they were as sorry as they said and that the issue would be revolved, that I would get what I paid for. But when the person emailing me said, "We've shipped the item. Will you close the dispute now?" I didn't feel quite so confident anymore.

I wanted to write back, "Um, look through your computer and see if you can find a big "S" for "stupid" branded on my forehead. My civil reply, however, was , "I will close the dispute when I get the item." Nine days later, still no organic bra. I elevated the dispute to a claim and emailed said company to tell them as much. Again I was assured the item had been shipped when I opened the dispute in January. I was sent the invoice that said it was sent via airmail and to "allow 5-15 days" for delivery.

Huh? Airmail takes 5-15 days? This time I couldn't resist the smart retort. My return email said, "I don't live in Russia." I do not expect to see my "item," and I sure hope Paypal comes through.

On the other hand, I decided to make some promotional buttons to advertise my series at the upcoming Malice Domestic Convention and at future events. I was told about a company by some writer friends, Busy Beaver, that makes these buttons. They have a design service or you can send in your own design. I started working with them at the end of last week and Friday the 5th, my completed order was delivered. Busy Beaver does exactly what they say they will do. And not only that, they are nice, professional and prompt. I sure wish the whole world worked like that. And didn't they do a fantastic job?How about you? Any similar experiences with Internet purchases?

23 comments:

Dru said...

I had one bad experience with an online retailer and now I only deal with trusted companies (although I've had problems with some, but I know where they live *g*).

First class postal service will deliver a letter in 3 days - airmail should be quicker.

Did you get your purchase yet?

I've never made a purchase with Paypal since payment is immediate, how do they get your money back from a dispute?

Dave Chaudoir said...

I had one dispute with an Amazon seller, but eventually got my money refunded. I like your new button... nice!

signlady217 said...

My husband does most of the online purchases, but I think he's only had trouble with one thing. We've even bought our last three or four cars on Ebay (no problems with any of that!)

Love the button! I have the first book in the series (loved it, too!), looking forward to more.

Mason Canyon said...

I had a problem ordering a computer game from a dealer through a major company many years ago. I paid for the game and it never came. I e-mailed and was told it had been shipped and to check with my post office. In fact, about the fourth email they got quite nasty and told me that I had to have received the game. Well, a year later (no kidding) the game was delivered.

Dru said...

I forgot to mention that I like the button.

Jessica said...

Most of my online purchases are from ebay...but I'm getting ready to try a new one here in just a day or two..and it better be here by valentines day. They promise it will. :-) Love the button!

Knit Twit said...

I had a bad experience with one eBay seller but eBay stepped right up and I got my money back. But most of the time I've had great experiences with regular online retailers and eBay sellers.

Leann Sweeney said...

Seems like the Internet is a good place to buy. I once got my money back through Paypal before, so I knew the process. It's outlined on the Paypal site, but you do have to show good faith that you communicated with the seller to get your item before they get your money back. I have about 6 emails that show I did!

Leann

Mare F said...

I've never really had a problem that wasn't my own doing - not reading fine print and that only once - with any of my internet purchases. I do a lot with yarns and books.

I love the pin. What a great company!

Katie said...

I only had a problem once with a purchase from ebay and it ended up the person went out of town for two weeks due to a family emergency and quickly mailed my item as soon as they got home. That I can understand.

Wendy Lyn Watson said...

I'm so glad you had a good experience with Busy Beaver ... I was *delighted* with the quality of the buttons they sent me. :)

Fingers crossed paypal comes through for you!

Leann Sweeney said...

Thanks for letting me know about them, Wendy. Paypal got my money back for me before, so I have faith!

Linda said...

So far I've been lucky with online purchases. I'm glad to hear that Paypal got your money back for you. And the button is just adorable. Love it!

Heather Webber said...

Love your button, Leann. I still need to get mine done--and I will definitely go through Busy Beaver.

I've had good luck with Paypal, as well...

Kathy McIntosh said...

I love the button. Haven't been to Malice Domestic for years, but now I want to...to see you and your buttons!
I persisted with one dealer, asking for a refund on an item we returned, and eventually they listened. Persistence pays, but it is annoying to have to do all that work.

Leann Sweeney said...

Thanks Kathy and all who like the button. I told them what I wanted and they did exactly as I asked. A very nice experience with Busy Beaver.

Ingrid King said...

I love the button - so cute!

Andrea C. said...

I love the button..Chablis is adorable! :)

Leann Sweeney said...

Thanks Andrea and Ingrid. Chablis is the only fictional cat fashioned after my own Himalayan, Indigo. (Who is top ANIMAL in our house. Even the dog knows this.)

Lover of Books said...

First off, I love the button. As for ordering online, I've never had any problems what so ever. I hope you get what you ordered.

Lindy said...

I'm really upset with E-bay right now because they cancelled my order right after I bought it through Paypal. There is no record on E-bay that I even ordered it, I'm going to give the seller a few days to send it, and then we'll see what happens. I LOVE your button. Wish I could go to the convention... I can't leave town right now because I am primary care for my brother. Maybe next year!

elysabeth said...

I like the buttons and they really aren't that expensive at all. I looked at several options and I'm thinking of having some done up for my books, or at least for the series using my logo.

Thanks for the info about the company. E ;)

Sarah said...

Thankfully I've never had a real problem ordering over the Internet; lost a book or two but attribute that more to awful service of my local post office rather than the seller :-)

Sarah