Tuesday, June 9, 2015

Have You Experienced Tech Snafus?

by Maggie Sefton


I'm posting a photo of one of my front yard flower gardens from last year.  This year, I'm slower than usual in getting spring planting done due to my mother's recent passing.  But, I'm making progress.  On Saturday, I bought lots of flowers.  And, I've started planting.  A little slower, but I plan to have everything planted by the end of the week.  My normal energy is slowly returning, too.  Thank goodness.  

By now you may be wondering what flower planting has to do with the title of my post today.  Nothing, actually.  I just wanted an excuse to scroll through my photos of flowers.  Why?  Because  last week also included a very, very frustrating tech episode.   The week before that, suddenly  I wasn't getting phone calls on my new iPhone 6 Plus.  

I took it to the Verizon store where I'd gotten it and explained.  They put in an order for a new one which arrived right in the middle of my mom's last few days.  So I let the package sit and made do with my old iPhone 4s.  Last week I opened the box, took out the new 6 Plus and went to the Verizon store for them to transfer data and everything to get it started.  I simply didn't feel like doing it myself.  Last week I was still operating on only 4 out of 8 cylinders.  This week, I'm up to 6 cylinders, so full brain functioning is definitely improving.  :)

The techies at the store did their normal tech stuff and sent me on my way.  I returned home only to be surprised when the phone didn't work.  Nope.  It went black, and looked dead as a doornail, as my Grandma would say.    What I said is not printable in this post.  Since I was pretty tired by then, I went back to my 4s and waited until the next day to return it.  When I walked into the Verizon store, there was an older gentleman assigning the techie staff, and he listened to my annoyed description of the phone breakdown.  He suggested that I take the phone to the Simply Mac store we have here in Fort Collins.  We don't have Apple store, but the Simply Mac stores are scattered throughout the US, and have the very best young techies who can handle any Apple product.

I walked in and explained to two young women, then handed over the misbehaving 6Plus.  Then I got to sit on the chair and relax and talk to them while they ran special diagnostics.  I went out for another iced tea, and by the time I returned, they were finishing the hour long diagnostic.   And guess what?  There was absolutely NO problem with my iPhone 6 Plus.  It functioned perfectly.  That puzzled them. So, they took the next step and called the manager of the Verizon store here in Fort Collins.  And kept at it until they got the manager, who checked into their database and . . . surprise, surprise!  Verizon had NO record of my 6 Plus being registered in their system.  So, of course I wasn't getting service.

Feel free to insert an expletive of your choice here.  I mumbled a couple under my breath.  Meanwhile, the Simply Mac techie gal handed me the phone so I could give the Verizon manager enough info to correctly ID me to their satisfaction.  Then the manager promptly added my 6 Plus to the Verizon database.  And I had service at last.  Frustrating?  That doesn't begin to cover it.  Especially since I don't have my usual reservoir of energy, mental as well as physical.  But----All's well that ends well.  Thank goodness.